We Are On a Mission

Guidant Partners liberates clients to focus on their greater mission by providing
unparalleled IT infrastructure service with excellence, integrity and passion.

We are Guidant Partners

Guidant Partners began providing reliable and secure IT solutions for banks and healthcare in 1988. Growing steadily through the years, about five years ago we broke our own business paradigm – leaving behind traditional IT break-fix model to forge a robust, scalable flat fee business model.

We still serve financial and healthcare clients. But we also provide reliable infrastructure services to other verticals where IT is mission-critical: construction, engineering, manufacturing, education and others.

More than merely providing proactive care and excellent customer support, we help clients improve their OML (Operational Maturity Level). That’s how we’ve achieved the becoming the only Tier 1 MSP in our market.

Our Core Values

We provide service with all our hearts – just as if we were working for the Lord.
We believe our excellence glorifies God! All our Values flow out of that simple idea.
We hold our ourselves personally accountable to the highest standards
of quality, integrity and fairness in all aspects of our work.
We are committed to deliver excellence, so we enthusiastically embrace accountability.
Each of us are responsible for the quality of our service, so we pursue excellence with vigor!
Our goals are shared goals.
We are fostering a community that encourages learning and collaboration to improve our
effectiveness. We ask questions and listen to remain teachable.
Joy is contagious. We hope you catch it from us.
We take our work seriously, but we don’t take ourselves too seriously.
Play and fun are essential to fueling a passionate culture.

Words Clients Associate with Us

Prompt 92%
Reliable 94%
High-Quality 85%
94% Satisfied | 6% Neutral | 0% Dissatisfied

Meet Guidant Partners

Frank Bessette
Frank BessettePurchasing Coordinator
Scott Bowman
Scott BowmanSupport Specialist
Michelle Burgess
Michelle BurgessCo-founder & President
Steve Burgess
Steve BurgessCo-founder & Chief Executive Officer
John Dennis
John DennisDirector, Assessments
Randall Dennis
Randall DennisChief Operations Officer
Bob Esposito
Bob EspositoProject Coordinator
Wade Givens
Wade GivensDirector, Solutions Advisors
Rusty Goodsell
Rusty GoodsellVice President, Business Development
Lisa Gregg
Lisa GreggBusiness Development Coordinator
Chris Hasselbacher
Chris HasselbacherCentral Services Engineer
Eric Henderson
Eric HendersonSupport Specialist
Sean Hoagland
Sean HoaglandSystems Engineer
Jared Jones
Jared JonesSupport Specialist
David Looper Jr
David Looper JrSystems Assistant
William Love
William LoveSupport Specialist
Matt McBryde
Matt McBrydeSupport Specialist
Brian Mock
Brian MockSystems Engineer
Mike Neyman
Mike NeymanVice President, Technology Strategy
Kallie Nixon
Kallie NixonAsset Auditing Assistant
Karen Nixon
Karen NixonVice President, Operations
Nichole Neumaier
Nichole NeumaierAccounting
Teresa Patterson
Teresa PattersonManager, Support Operations
Tom Toner
Tom TonerOperating Chaplain
Ben Ware
Ben WareSupport Specialist
Jacob Welkley
Jacob WelkleySupport Specialist

One Company, Many Partners

Are you looking for a professional work environment where openness and relationships really matter? Do you want to learn and grow on a team with shared goals and commitment to mutual respect, integrity and trust?

Joining Guidant Partners means you will have an opportunity to flourish in a collaborative community of fresh innovation and service leadership. You will provide remote support to our clients from our NOC based near the Nashville International Airport, freeing them from IT concerns so they can focus on their own business passions.

If you’d like to join an excellent, growing team, review the profile qualifications below. If you believe you qualify, take some time to answer our qualifications survey: