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Case #1
The Challenge:
One of the largest privately owned physician
groups in the United States had an overwhelmed internal IT staff. The
300 doctor practice with over twenty locations needed reliable IT
management and support, as well as a network infrastructure capable of
supporting complex hardware and new EMR software - while maintaining
strict HIPAA compliance. The “break/fix” reactive model their IT staff
was operating under, was allowing over two days of downtime a month.
The physician group was losing $1700 for every minute they could not
examine or bill patients. This resulted in losses of over a half
million dollars a year due to IT system failures, not counting the
thousands of disgruntled patients who left the physician group to find
a new doctor to service them and took millions of dollars of business
with them.
The Solution
Guidant Partners' Total Managed Service
Solution proactively manages all IT investments. Guidant Partners
implemented 24x7 monitoring and industry best practices to get IT
processes under control and deliver uptime.
The Result:
Relieved of the day-to-day firefighting, the
physician group's IT department was turned into a strong company asset.
Compliance is proactively managed, and problems are identified and
resolved before they create a disruption to workflow. The net effect is
IT dollars once spent reacting to unplanned downtime are now utilized
to deliver 99.998% uptime and improved service to the physician group
and their patients - for a fixed monthly fee, and patient satisfaction
issues due to system downtime have been eliminated. Guidant Partners
saved the physician group hundreds of thousands of dollars each month,
recovering the annual cost of Guidant Partners' services in less than
three months.
