Guidant Partners Career Opportunities

Infrastructure Monitoring Engineer (NOC team)

Description

The Infrastructure Monitoring Engineer role is a team lead role within Guidant Partners' NOC team.  This position is responsible for multiple monitoring platforms/applications that provide; proactive system monitoring/alerting of Guidant Partners' client infrastructures, preventative maintenance scripting/automation, and service delivery reporting. 

Responsibilities

Strategy & Planning

• Lead efforts in product/platform/tool; evaluations, scalable architecture builds and integration between platforms/applications for efficient and effective proactive infrastructure monitoring and maintenance.   
• Develop standardized monitoring processes for network/server/end-device monitoring that result in problem identification and reduction of false positives.
• Develop infrastructure preventative maintenance scripting/automation, service delivery auditability, and service statistical reporting.     
• Devise and deliver solutions to enhance service offerings, prevent known errors, and highlight issue/growth trends.  
• Stay abreast of new technologies and service delivery trends.

Operational Management

• Manage NOC team work efforts; service boards; ticket prioritization, adherence of defined SLA timeframes, and preventative maintenance jobs/tasks. 
• Define and execute routine audits, client service reporting, 
• Make recommendations for any system reconfigurations (minor or significant) based on request and/or problem trends.
• Develop and implement training programs/documentation, standardize processes to streamline work efforts and increase efficiencies.
• Coordinate with other teams the client on-boarding of monitoring services and data backups.

Position Requirements

Knowledge & Experience

• Minimum 2 years experience with a monitoring application such as; LabTech, Zenith, Level Platforms....
• Scripting knowledge/experience
• Knowledgeable of SNMP/MIBs, TCP/IP, WMS
• Knowledge and hands-on experience with administration, troubleshooting and issue remediation of Microsoft servers, data networking and security equipment, data backup solutions, and patch management   
• Knowledge of service ticket operations and support (Connectwise helpdesk application a plus)
• Knowledge of Unix, Linux environments a plus

Personal Attributes

• Self Disciplined
• Effective leadership and management qualities
• Energetic, highly self-motivated
• Ability to multi-task and work in a team environment
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent written, oral, and interpersonal communication skills                
• Ability to present ideas in business-friendly and user-friendly language
• Dependable/reliable
• Keen attention to detail
• Decision making with a balance between business and technical aspects

Work Conditions

• Professional attire required
• Night and weekend work required for client disruptive work efforts