Case Study

 The Challenge: One of the largest privately owned physician groups in the United States had an overwhelmed internal IT staff. The 300 doctor practice with over twenty locations needed reliable IT management and support, as well as a network infrastructure capable of supporting complex hardware and new EMR software - while maintaining strict HIPAA compliance. The "break/fix" reactive model their IT staff was operating under, was allowing over two days of downtime a month. The physician group was losing $1700 for every minute they could not examine or bill patients. This resulted in losses of over a half million dollars a year due to IT system failures, not counting the thousands of disgruntled patients who left the physician group to find a new doctor to service them and took millions of dollars of business with them.

The Solution: Guidant Partners' Total Managed Service Solution proactively manages all IT investments. Guidant Partners implemented 24x7 monitoring and industry best practices to get IT processes under control and deliver uptime.

The Result: Relieved of the day-to-day firefighting, the physician group's IT department was turned into a strong company asset. Compliance is proactively managed, and problems are identified and resolved before they create a disruption to workflow. The net effect is IT dollars once spent reacting to unplanned downtime are now utilized to deliver 99.998% uptime and improved service to the physician group and their patients - for a fixed monthly fee, and patient satisfaction issues due to system downtime have been eliminated. Guidant Partners saved the physician group hundreds of thousands of dollars each month, recovering the annual cost of Guidant Partners' services in less than three months.